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 agency consider use case


As federal AI spending nears $1B, 2nd wave of agencies consider use cases

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Buzz about artificial intelligence has led to increased spending and put several Trump administration directives in motion, but only a handful of agencies have gotten into the early stages of AI adoption. However, a second wave of agencies may soon launch their own AI tools if they can overcome some common hurdles. The Professional Services Council Foundation, in a report released Wednesday, highlighted some of the challenges and opportunities agencies face in using AI to deliver on their mission. Looking across four agencies -- Defense Department, the General Services Administration, NASA and the Department of Health and Human Services -- the report highlights use cases where program offices have pioneered AI to reduce backlogs or increase the output of their existing workforce. "They've turned to AI to say, 'Are there routine decisions that we make on a regular basis that AI is now competent enough to handle in a way that we can delegate those decision processes to?'" Dominic Delmolino, the chief technology officer at Accenture Federal Services, said Wednesday at a briefing with reporters. Alan Chvotkin, the executive vice president and counsel at PSC, said contract obligations and AI-related investments grew almost 75% to nearly $700 million between fiscal 2016 and 2018.